Why so expensive. Conversation with a client scandalous

Many had to talk to the customers, as this part of the work, it was different, but this case is particularly memorable. This is an example of life, how to talk with the scandalous customers.

prehistory

I think that all repairers grow similarly, from the worker to the master and the specialist work which all admire, once took up her first. And I, in the beginning laid the tiles at home, then with friends and relatives, and then turned on, this view service announcements.

call

And call on the tiling, a woman is interested in a valuable, voicing average, in our place, like our colleagues, and here begins.

- What do you mean exactly ohreneli where such prices?

And stuff like that in the angry emotions and accusations in all serious, I think wow call.

I am interrupting the tirade and said:
- Wait, wait, I'm not a master, a lot of us, I have such prices, while others may be others. You just have to find his master, which will come down in price.

A short silence, she ponders said, and then in a calm voice:
- And indeed something not thought of, I'm sorry! - connection is cutting off.

Output

It is not necessary to be rude in return, it is necessary to understand and try to explain. I am sure that most people will understand you.

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