Where are old furniture replaced for new free of charge? At IKEA! Friends were given a chair, and a discount of 40 thousand rubles!
Did you know that in IKEA can I change old IKEA furniture for new? I didn't know! But, as it turned out, this has been practiced for a long time! Ikea is generally a great store! Besides the fact that everything is there, they are also more customer-oriented than other furniture stores!
Over the past few weeks, I have learned about several cases of furniture replacement. I'll tell you what and how they changed! Suddenly it will be useful to you too!
We exchanged a chair for a friend for free!
A few years ago, a friend of mine bought himself a chair in Ikea. More precisely, a plastic computer chair on wheels. It was inexpensive then. About 1000 rubles. Naturally, he did not save any receipts. The chair served him faithfully, but it so happened that it broke down - it ceased to be adjusted in height.
A friend of mine grabbed a chair and went to IKEA to buy a spare part there and repair a chair - for sure there is one for sale there! As a result, the chair was taken from him in the store, taken to the service center for diagnostics... After that, the verdict was announced - a factory defect! The chair was not returned, but they brought the same new one and just gave it to him in exchange for the old one!
Moreover, not even a check was provided. But it turned out that there is a serial number on the chair, by which it was determined that the product was purchased at IKEA, which means that it must be replaced with a new one! Here is such a customer focus!
I thought it was a coincidence! My friend was just lucky! Indeed, they found a factory defect and replaced the old inexpensive armchair with a new inexpensive armchair. What does it cost them?! BUT NO!
My other acquaintances have replaced the kitchen! Not for free! BUT with a good discount!
The parents of our friends moved to a private house, leaving the children their apartment with an old Ikeevsky kitchen. Of course, the young family decided to make repairs and change the furniture. They were told that the kitchen can not be thrown away, but replaced in #IKEA to a new one. There were big doubts, but the guys still filled out an application on the site.
A few days later they got a call, and a little later the appraiser arrived! He looked around the kitchen, made recommendations and made measurements.
A week after the appraiser arrived, the guys got a call from IKEA and said they were ready to replace their old kitchen with a new one. A project was made in the store. According to him, all furniture could be replaced free of charge. But the guys wanted to expand the kitchen set, so the project was redone. As a result, our friends bought a little more kitchen and got a discount of about 40 thousand rubles on it! Such a good discount came out!
It turned out that IKEA has a service"Buyout of IKEA furniture". And this service is aimed not so much at working with clients as at preserving the environment. A huge amount of furniture is thrown away in the world on a regular basis! #IKEA decided. That it shouldn't be so! It is better to take all this from people, and give them new furniture, or a very good discount on the purchase of new furniture!
What furniture can be replaced in IKEA?
1. You can only replace furniture that was previously purchased from IKEA.
2. Furniture must have been purchased no more than 25 years ago.
3. Furniture must be visibly damaged.
When leaving a request, take a photo of the furniture, damage to the furniture and stickers or serial numbers that have been preserved on the furniture. Be prepared that the entire process of application processing, evaluation, decision making and replacement can take about 1 month!